Policies and Regulations for Intellectual Property and Copyright Principles

Ertiqa Health Training Center is committed

to establish clear policies and regulations that protect intellectual property (IP) and copyright rights, in line with the nature of its training and healthcare activities. Intellectual property and copyright principles focus on safeguarding ideas, creations, and original materials, which are essential for ensuring fairness and protecting the rights of authors and creators. Adhering to these rights is fundamental to uphold credibility and mutual respect in an academic and training environment.

Ertiqa Health Training Center and its staff

are dedicated to implementing these rights across all materials and content published by the center, including training resources and media content. Trainers and other contributors must respect intellectual property rights when developing training program content and avoid using any protected materials without proper authorization or licensing.

Additionally,

the center pledges to review the content of training programs and trainees' work to ensure there are no violations of intellectual property rights. Regarding content publication, the center has a clear policy to ensure that all published materials comply with intellectual property rights and respect the rights of others. In the event of any infringement, the center will take necessary actions, including investigations and appropriate penalties.

Finally,

all center staff are obligated to adhere to the intellectual property and copyright policy to foster a work environment that respects creativity and safeguards intellectual property rights for all parties involved.

Privacy Policies

Privacy Policy:

Ertiqa Health Training Center is committed to protecting the privacy and security of the personal information of trainees and clients. This policy has been created to explain how personal information is collected, used, and maintained.

Scope of Application:

This policy applies to all trainees and clients who interact with Ertiqa Health Training Center through websites, applications, or direct contact.

Information We Collect:

1) Registration Information:

Full name, email address, phone number, Specialization, ID number, and Saudi Commission for Health Specialties (SCFHS) registration number.

2) Payment Information:

Credit card details or payment method used.

3) Usage Information:

Interaction history with the center, attendance, and participation records in activities.

4) Other Information:

Any other information that the trainee or client voluntarily provides.

Use of Information:

1) Processing orders, transactions, and payments.

2) Providing requested services and products.

3) Contacting trainees/clients for marketing or technical support purposes.

4) Responding to your inquiries, comments, questions, or requests.

5) Analyzing data to improve services and products.

6) Complying with applicable laws and regulations.

Our Commitment to Your Security:

Ertiqa Health Training Center considers the security of your information a top priority. The center strives to take the necessary measures to protect your information on our website from unauthorized access, use, alteration, or disclosure. All information you provide to us is collected, stored, and processed within databases controlled by Ertiqa in Saudi Arabia. However, despite the effectiveness of our security measures, no security system is entirely foolproof. Therefore, we cannot guarantee that the information you transmit will not be intercepted during its transfer over the Internet.

Information Protection:

1) We take appropriate security measures to protect personal information from unauthorized access, modification, or disclosure.

2) We retain information only for the period necessary to fulfill the purposes outlined in this policy.

3) We do not share or sell personal information, except when required by law.

Rights of Trainees/Clients:

1) Access to the personal information we hold about them.

2) Request correction, update, or deletion of personal information.

3) Withdraw consent to use personal information at any time.

4) File a complaint regarding the violation of their privacy.

5) Rights of the information owner.

6) The individual has the right to inquire whether we are processing their information and to access that information.

7) Right to restrict processing: The individual has the right to request the restriction of their personal information processing under certain conditions.

8) Right to data portability: The individual has the right to request that their personal information be transferred to themselves or to another party of their choice.

Academic Integrity Policies

Academic Integrity Policies and Regulations:

Ertiqa Health Training Center is committed to upholding ethical, scientific, and professional values within its training environment. The center aims to foster these values by emphasizing adherence to the highest standards of academic integrity among trainers, staff, and trainees.

Academic integrity is defined as the commitment to honesty and fairness in all educational and research activities, including respecting the rights of others and avoiding cheating or plagiarism. Upholding these principles ensures the credibility of research, and the quality of education, and fosters trust and respect within the academic community, while also supporting creativity and protecting intellectual property.

The center takes responsibility for cultivating an environment characterized by high levels of academic integrity. This is achieved by establishing standards and regulations for the training process, ensuring integrity at every stage—from trainee registration to the training period and finally to assessments and results.

The center believes that promoting academic integrity is a fundamental part of the personal and intellectual development of trainees. It emphasizes the importance of raising awareness among trainers, trainees, and staff about issues related to academic integrity, contributing to societal progress and prosperity by graduating individuals who embody the highest ethical values.

Student Commitments upon Course Registration:

‐ Ensure that all submitted assignments are their work, except in cases where collaboration is permitted by the platform.

‐ Maintain a single-user account unless otherwise approved.

‐ Do not allow others to use login credentials.

‐ Do not share solutions or exam answers with others.

‐ Refrain from engaging in activities that unfairly improve results.

‐ Do not publish test answers online.

Anti-Cheating and Identity Verification Measures:

‐ Trainees must sign a commitment to anti-cheating and identity verification policies.

‐ Exams are designed to combine randomness and fairness.

‐ Focus on projects and oral assessments for evaluation.

‐ Assign individual test forms to each trainee.

‐ Prohibit photographing questions or using unauthorized resources.

‐ Require trainees to enable video cameras and inspect the room when necessary.

‐ Prohibit the use of headphones and accessories during exams.

Policy Violations:

‐ Receiving a zero on relevant assessments.

‐ Certificate cancellation if awarded based on dishonest conduct.

‐ Ban on future course registrations.

‐ Additional actions may be taken as deemed necessary by the center.

Attendance Policies

E-Learning Attendance Policy:

E-learning attendance is one of the key factors for the success of trainees in the health training programs offered by Ertiqa Health Training Center through e-learning and remote education. In this context, synchronous e-attendance refers to the presence of trainees connected to the internet on the Ertiqa e-learning platform or in virtual classrooms using computers or mobile devices, which enables the confirmation of trainees' real-time attendance.

Key E-Learning Attendance Policies at Ertiqa Health Training Center:

1) Virtual attendance is considered equivalent to regular attendance in terms of hour calculation, provided that the electronic attendance rate is not less than 75% of the total contact hours for the course.

2) The E-learning and Simulation Unit at the center is responsible for monitoring, supervising, and tracking trainees' access to the e-learning systems and virtual classrooms.

3) Electronic attendance and absence are automatically recorded for trainees in training courses via virtual classroom systems.

4) At the end of the course, an electronic attendance report is sent to the management of the Ertiqa Health Training Center. The trainee is required to attend at least 75% of the training hours allocated for the course they are enrolled in.

5) In the event of a trainee's absence from the course, they lose the right to obtain the certificate or request a refund, unless they provide an official excuse accepted by Ertiqa Health Training Center.

In-Person Practical Training:

Participants in certain training courses requiring practical application must attend this portion at the designated location to be eligible for certification and continuing professional development hours.

Class Capacity Limits:

In adherence to quality standards, Ertiqa Health Training Center commits to not exceeding the permitted number of trainees in both in-person and virtual classes.

Technical Support Policies

Beneficiaries of Technical Support Services:

All trainees and participants in training courses on the Ertiqa Health Training Center platform.

Channels for Providing Technical Support:

Via WhatsApp at the number: +966545567340

Via Email: support@ertiqa-htc.com

Services Covered by Technical Support:

The Ertiqa Health Training Center provide all services.

Working Hours:

From 12pm to 8pm except Friday.

Expected response time:

The request will be processed within a maximum of 5 working days from the date of receipt. If the request requires further investigations or modifications, the beneficiary will be informed of the additional expected time to close the request.

Procedure in case the response to the request exceeds the specified time:

In case the response to the request exceeds the specified time for resolution, the beneficiary will be contacted to inform him of the latest developments in the situation and provide clarifications on the reason for the delay. Necessary measures will be taken to expedite the resolution of the request, and in some cases a follow-up officer may be appointed to ensure that the request is resolved as quickly as possible.

Beneficiary Satisfaction:

The quality of the service provided and the beneficiaries’ satisfaction with it are measured after the completion of the training program through an evaluation sent to the beneficiary’s email. This evaluation aims to measure the beneficiaries’ satisfaction with the content of the training program, training methods, and resources provided, as well as to identify the strengths and weaknesses of the service. The evaluation results are used to identify areas for improvement and make decisions based on accurate data to improve the quality of future programs and develop training methods. The beneficiary satisfaction measurement tool is applied periodically after each training program to ensure continuous improvement in the provision of training services.

Registration Confirmation:

A registration confirmation will be sent via email within 5 business days of payment receipt. Please contact us if you do not receive the confirmation within this period.

Complaints and Suggestions Policies

How to raise complaints and suggestions:

Beneficiaries can raise complaints and suggestions through several available communication channels, which are: the email dedicated to complaints and suggestions, a phone call via the dedicated number, through an electronic form on the center's official website (Contact Us), and via the center's social media accounts.

How the center deals with complaints:

Upon receipt of the complaint or suggestion, it is immediately examined by the specialized team. The complainant is contacted as soon as possible to clarify the procedures that will be taken based on the complaint, and he is also provided with a notification of the next steps and the expected resolution date.

Expected period for closing complaints:

Work is done to resolve the complaint within a maximum period of 5 working days from the date of receipt. If the complaint requires further investigations or amendments, the beneficiary is informed of the additional expected period for closing the complaint.

Procedure followed if the complaint exceeds the specified time:

If the complaint exceeds the specified resolution period, the beneficiary is contacted to inform him of the latest developments in the situation and provide clarifications about the reason for the delay. Necessary measures are taken to expedite the resolution of the complaint, and in some cases a follow-up officer may be appointed to ensure that the complaint is resolved as quickly as possible.

Communication channels for submitting complaints:

Email: support@ertiqa-htc.com

Phone: +966545567340

Online form: Contact Us Page

Social media: Soon

Refund Policies

Refund Policy:

1) To receive a certificate of attendance in our training programs, the client must attend at least 75% of the program duration.

2) When attending any of our training programs, the client must comply with our identity verification policy.

3) We ask the client to cooperate with our representatives in a manner that maintains our ability to provide services appropriately.

4) As part of our policies, Ertiqa Health Training Center reserves the right to record training sessions to ensure quality and for internal purposes only.

5) We reserve the right to reschedule or cancel any training services at any time. If we cancel or reschedule a training service based on our decision, the client has the option to reschedule to a later date or request a refund. We are not liable for any other losses the client may incur due to the cancellation or rescheduling.

If you are not satisfied with the product you purchased, please refer to the refund policy for more information. We make every effort to provide services that meet your expectations and hope to find a solution that suits your needs. Feel free to contact us if you have any questions or concerns. We wish you the best possible experience.

Cancellation and Refund:

-If cancellation occurs more than a week before the course date, a refund of 81% of the total fees paid will be issued.

-If cancellation occurs more than 24 hours but less than a week before the course date, a refund of 51% of the total fees paid will be issued.

-If cancellation occurs less than 24 hours before the course date, no refund will be issued.

-Each candidate must retain the original financial documents and payment receipts, or copies thereof, for submission if requested.

Course Postponement:

The course date can be postponed only once, and this must occur at least 72 hours before the scheduled date. Fees will not be refunded for postponement after this period.

When postponing, the new date must be chosen within one month of the original scheduled date.

Refund Process:

The trainee is responsible for any additional fees related to the refund process (e.g., bank charges).

The refunded amount will be transferred to the trainee's bank account within 11 business days.

Promotional Communications and Cookies

Promotional Communications:

Only based on your previous selection, we may send you promotional messages. You can unsubscribe from receiving them at any time by following the instructions included in the promotional messages. We may continue to send transactional or service messages to you regarding existing business relationships without any promotional content.

Cookies:

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. If you would like more information from an independent source about a range of issues related to cookies, including how to change your browser settings, please visit www.allaboutcookies.org.

Opt-out:

If you wish to unsubscribe from email or phone communications, please feel free to let us know by contacting us directly at info@ertiqa-htc.com. Please allow up to 10 business days for us to process your request.

Governing Law and Jurisdiction

General Policy Changes:

Please review this page periodically to stay informed of any changes to our general policies. We reserve the right to modify this policy as needed. If we decide to make significant changes to our policies, we will inform you in advance and, when necessary, seek your consent.

Governing Law and Jurisdiction:

Under this policy, the user agrees to submit to the judicial laws of the Kingdom of Saudi Arabia regarding any claims or disputes related to the use of the website. Arabic shall be the official language used to resolve any disputes.

Center Address

8458 Khalaf Al Khafaqi, Mahzur, 3435,

Medina 42319, Saudi Arabia

Contact us

+966545567340
info@ertiqa-htc.com

© 2024. All rights reserved to Ertiqa Health Training Center ertiqa-htc.com

Working hours

Saturday to Thursday: 12pm - 8pm

Friday: Closed

Tax number: 311597211600003